All seven MAVC-funded projects using ICT to promote accountability in health systems “saw ICTs as offering immediate solutions, without carefully considering how and why these technologies might facilitate citizen engagement and voice.” Four out of seven found: “disconnects between their expectations of what the technology could do, what it actually did, and the implications for accountability.” Read the research.
More than 75% of 38 transparency and accountability initiatives interviewed in Kenya and South Africa (some of which were MAVC-funded) weren’t happy with the technology tools they chose for their projects. Read the research.
Of 24 organisations using technology in transparency and accountability projects in Kenya (18 of which were funded by MAVC), 65% expected easier buy in from project’s stakeholders, gatekeepers and users. Read the research.
Evidence suggests that projects using technology to improve transparency and accountability are more likely to succeed when:
Governments already want to get (and act on) feedback from citizens. Read the research
Projects’ advocacy strategies act at several different levels: offline as well as online (Read the research | Read the research): and targeting people and institutions from different sectors at the same time. Read the research
We asked people at MAVC’s event ‘Appropriating Technology for Accountability’ how we can we set more realistic expectations in future.